Frequently Asked Questions (FAQ)

How long does delivery take?

Delivery typically takes between 3–5 business days across all Lebanese regions.

Delivery times may vary during holidays, promotional periods, or due to unforeseen courier delays.

Do you offer Cash on Delivery?

Yes. We offer Cash on Delivery (COD) across Lebanon.

You can pay when your order is delivered.

Which areas do you deliver to?

We currently deliver to all Lebanese regions including:

• Beirut

• Mount Lebanon

• North Lebanon

• Akkar

• Bekaa

• Baalbek-Hermel

• South Lebanon

• Nabatieh

How can I track my order?

Once your order is confirmed, our team may contact you through phone, WhatsApp, or email regarding the delivery status of your order.

Can I return a product?

Yes. You may request a return within 3 days of receiving your order if:

• The product arrived damaged

• The wrong item was delivered

• The product has a manufacturing defect

Please review our Returns & Refunds Policy for full details.

What should I do if I receive a damaged item?

Please contact us within 48 hours of receiving your order and provide:

• Your order number

• Photos of the product

• Photos of the packaging

Our team will review the issue and assist you as quickly as possible.

Can I cancel my order?

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation is no longer possible and the order will fall under our Returns & Refunds Policy.

What payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)

Additional payment methods may be added in the future.

How can I contact Zlavida?

For any questions or support requests:

Email: support@zlavida.com

Instagram: @zlavida.shop